FAQs
In residential care, accommodation and personal care are provided together by the registered care home. In supported living, the person lives in their own home under a tenancy or occupancy arrangement, while housing and support are separate. Supported-living tenants have ordinary domestic and tenancy rights.
The residential home provides staff support throughout the day and night. Supported-living packages can include enhanced 24/7 staffing, continuously staffed support, scheduled daily support or lower-level support, depending on assessment and commissioning.
It means a more intensive package for a person who requires continuous staff availability, structured support, close risk management and frequent professional liaison. Individual staffing, waking-night or sleep-in arrangements depend on assessed need and funding.
Yes. Progress is reviewed and support may be reduced gradually when the person is ready, risks are understood and the next arrangement is sustainable. Support can also increase again if needs temporarily change.
Yes. Mental-health support is a central area of experience, and senior leadership includes registered mental-health nursing expertise. The service provides social care and does not replace psychiatric, psychological or medical treatment.
The residential registration includes people who may have a learning disability, and support is based on individual assessment, communication needs, reasonable adjustments, compatibility and the service’s ability to meet need safely.
We provide recovery-focused social care for people affected by alcohol or drugs and work alongside specialist services. We are not a medical detoxification centre and do not replace clinical substance-misuse treatment.
We identify specific goals with the person, record the level of support required, practise skills through graded assistance and review evidence. Staff are expected to do things with people rather than automatically taking over.
Yes, where the person consents or where lawful decision-making arrangements apply. Families can contribute valuable history, preferences and feedback, while the person’s rights, confidentiality and wishes remain central.
No. It is a residential care home without nursing. Its senior leadership benefits from mental-health nursing expertise, but the service must not be presented as providing nursing care.
We review referral information, meet the person, consider risks and compatibility, clarify the required service and staffing model, and agree a transition plan with the person and relevant professionals.
Referrers can contact the service using the website referral form, telephone number or secure professional email. The page should state the exact contact details and identify which legal provider receives the referral.